Refund Policy

1. What the ₹500 booking fee is

When you book a slot on our project form, we charge a one-time booking fee of ₹500. It is not the price of your website or product — it reserves a slot in our build queue and covers the design work we do before any project fee is discussed.

2. When you get it back in full

We send you a first draft within 24–48 hours of collecting your details. If you are not satisfied with it and decide not to go ahead, tell us on WhatsApp within 7 days of receiving that draft and we refund the entire ₹500. You do not need to give a reason.

3. How long it takes

Approved refunds are issued to the same payment method you paid with, and reach your account within 5–7 working days. Bank and UPI settlement times are outside our control, so the exact date can vary slightly.

4. When it is not refunded

• Once you approve the draft and we begin the final build, the ₹500 is non-refundable — it is instead adjusted into your project invoice.
• After the 7-day window from receiving your first draft has passed without you telling us you are not going ahead.
• If we are unable to start because required details or assets were never provided despite repeated follow-up over 30 days.

5. If you go ahead with the project

The ₹500 is deducted from your final project cost. You are never charged it twice.

6. Cancellations before any work starts

If you change your mind before we have sent a draft, message us and we refund the ₹500 in full, on the same 5–7 working day timeline.

7. How to request a refund

Message us on WhatsApp with your Booking Reference or Payment ID — both are shown on your confirmation screen and in your payment receipt. We confirm every refund request in writing.